Troels Lemming Müller

1. Comunidade
2. Zendesk Suite Q&A
3. VALUE aggregator can't be used with calculated metrics. Try another aggregator

Adrian Mitrea Can you use the metric Full resolution time (min)? https://support.zendesk.com/hc/en-us/articles/4408834848154-About-native-Support-time-duration-metrics Then you get something like: ...

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• Troels Lemming Müller
• Criado 14 de julho de 2023 08:57
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A
3. VALUE aggregator can't be used with calculated metrics. Try another aggregator

Steven Hampson What if you try something like: IF   ([Chat type - Unsorted]="Inbound"   AND [Chat completion]="Missed"   AND VALUE(Chat no reply time (sec)) <= 30)   THEN    [Chat ID]ELIF   ([Chat ...

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• Troels Lemming Müller
• Criado 13 de julho de 2023 09:00
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A
3. VALUE aggregator can't be used with calculated metrics. Try another aggregator

Hi Franck Unfortunately, I haven't had the need to add something like this as a calculated metric. So, it might be something like: IF ([Ticket status - Unsorted] != "Solved" AND [Ticket status - Un...

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• Troels Lemming Müller
• Criado 20 de junho de 2023 14:06
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A
3. VALUE aggregator can't be used with calculated metrics. Try another aggregator

Hi Franck In my case I had a filter in place already so I didn't need it, but you can do something like: IF ([Ticket status - Unsorted] != "Solved" AND [Ticket status - Unsorted] != "Closed") THEN ...

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• Troels Lemming Müller
• Criado 20 de junho de 2023 13:29
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A
3. VALUE aggregator can't be used with calculated metrics. Try another aggregator

Hi Eugene I can't get this to work with Unsolved tickets age. We used to have a brackets created with: IF (VALUE(Unsolved tickets age (hrs)) <= 5)      THEN  "<5 hrs"ELIF (VALUE(Unsolved tickets ag...

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• Troels Lemming Müller
• Criado 15 de junho de 2023 09:12
• 0 voto

1. Comunidade
2. Zendesk Apps Framework (ZAF) Q&A
3. Microsoft Editor Extention

Please look more into this as you're still not supplying native spellchecking in Zendesk and are now breaking 3rd party solutions. It takes 5 min to test the extension, so there is a difference on ...

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• Troels Lemming Müller
• Criado 17 de maio de 2023 08:19
• 0 voto