Toshihiko Kodama
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Toshihiko Kodama criou uma publicação,
Please don't make it an error to terminate with an option in Flow Builder
Currently, when terminating with an option in Flow Builder, an error occurs as shown in the screenshot and it cannot be saved, but if the user is treated as having entered an optional word when thi...
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Toshihiko Kodama comentou,
Thank you for your quick reply!I understand the current specifications. Also, it may be difficult to deal with due to the way the API works, but even if a form is open to users, we often do not wan...
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Toshihiko Kodama criou uma publicação,
Request for API User Restrictions on Ticket Forms
https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_forms/ The above document states that the use of the Ticket Form API is fixed to Anyone, but since the ticket form information c...
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Toshihiko Kodama comentou,
The following link in this article shows "You're not authorized to access this page" even if I am signed in. Please check it.https://support.zendesk.com/hc/en-us/articles/5524125586330
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Toshihiko Kodama comentou,
I completely agree.I would like to see the trigger conditions and actions that can be set in Messaging Chat expanded to the same level as those in Support. *) I have heard the following from a Zend...
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Toshihiko Kodama comentou,
Thank you for your radar! I hope you add the feature soon! Thanks!
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Toshihiko Kodama criou uma publicação,
Copy link to message in ticket
Feature Request Summary: Messaging and chat support tickets often have a large number of comments in the ticket, and currently it is difficult to quickly view and reference any comment. Descript...
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Toshihiko Kodama comentou,
The features of this app are very powerful, but I have not been able to use it because I cannot set prohibited words for each brand. I strongly hope you will add a feature that allows us to set ban...
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Toshihiko Kodama comentou,
Thank you, Lisa!Happy to hear your news!I can't wait! 🙂.
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Toshihiko Kodama criou uma publicação,
Please add a branching function by API acquisition variable to Flow-builder
Currently, it is possible to branch by the number of queues waiting in the flow-builder, but it is not possible to branch BOTs by the number of cases being handled, and with a limited number of sta...