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Jonathan Griffin

Entrou em 21 de set. de 2023

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Última atividade em 18 de abr. de 2024

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Jonathan Griffin comentou,

Comentário na comunidade Discussion - Tips and best practices from the community

Great write up!

Will this still allow a harassing customer to continue to submit live messages? 

I believe if I read this correct, it's placing a tag on the user. So if they do send in another message, the support agent can see it and put them back in the ban loop?

The customer would have suspended access from tickets but not messaging?

Am I interpreting this correct?

Sidenote: Shocked that having the ability to suspend a person through live messaging isn't already a feature within the rollout originally.

Exibir comentário · Publicado 29 de set. de 2023 · Jonathan Griffin

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Jonathan Griffin comentou,

Comentário na comunidade Feedback - Chat and Messaging (Chat)

Eagerly waiting this update. Surprised this wasn't on initial rollout. We are having a large issue dealing with harassing and vulgar customers that we can't get rid of in chat.

Exibir comentário · Publicado 21 de set. de 2023 · Jonathan Griffin

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