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Peg Hines

Entrou em 10 de ago. de 2022

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Última atividade em 11 de out. de 2024

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Peg Hines comentou,

ComentárioManaging your email

How can we block characters (Asian)? We blocked the domain, but they are still getting through

Exibir comentário · Publicado 11 de out. de 2024 · Peg Hines

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Peg Hines comentou,

ComentárioTicket basics

Thanks for the reply, Lisa, but now instead of one step to go public, it is five. That isn't innovative and is more time-consuming. How often does Zendesk actually listen to the users and make changes?  The Agent Workspace is definitely not created to make things quicker for the users... it really slowed us down.



 

 

Exibir comentário · Publicado 11 de ago. de 2022 · Peg Hines

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Peg Hines criou uma publicação,

Publicação Feedback - Ticketing system (Support)
  • We can't have the most recent comments at the top like it was before. We shouldn't even have to scroll down to see the latest comment. Very inefficient.
  • If I open several tickets, the tabs are now showing the requester instead of the subject. Hard to know which is which as I don't know everyone's name and what the issue was based on the requester's name.
  • Inability to draft a reply internally and then switch to public. Now it's more time to copy & paste, then have to go back and delete the internal. Very inefficient.
  • Location of the reply box. Why not keep it at the top? 

 

Publicado 10 de ago. de 2022 · Peg Hines

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Peg Hines comentou,

ComentárioTicket basics

What happened to the ability to write up replies in "internal" and then switch to public and still have what you wrote show up? 

Is there any way to revert back to the old way as the "new" way is a really bad user experience...needless scrolling to see the latest message?  

Exibir comentário · Publicado 10 de ago. de 2022 · Peg Hines

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