Pesquisas recentes


Sem pesquisas recentes

Chaimiao Wu's Avatar

Chaimiao Wu

Entrou em 24 de nov. de 2021

·

Última atividade em 29 de nov. de 2023

Seguindo

0

Seguidores

0

Atividade total

57

Votos

13

Assinaturas

24

VISÃO GERAL DA ATIVIDADE

Atividade mais recente por Chaimiao Wu

Chaimiao Wu criou uma publicação,

Publicação Q&A - Tickets and email

Hi there,

Recently we received reports from agents that a ticket didn't show up in corresponding queue when created, until 4 days later, agents can see it in the queue.

This is our first time have this issue and it is so weird. Is there any recent outage or any other bug resulting in this case? We didn't change anything of the view and group settings.

Publicado 29 de nov. de 2023 · Chaimiao Wu

0

Seguidores

2

Votos

1

Comentário


Chaimiao Wu comentou,

Comentário na comunidade Feedback - Voice (Talk)

4 years passed and still no any update?

Exibir comentário · Publicado 31 de out. de 2023 · Chaimiao Wu

0

Seguidores

0

Votos

0

Comentários


Chaimiao Wu criou uma publicação,

Publicação Feedback - Ticketing system (Support)

Hi, we need Zendesk to support stopping SLA countdown on holidays. Some tickets will be breached when there is no one to on duty on holidays, and this affects our performance metric. Is it on your roadmap?

Publicado 09 de ago. de 2023 · Chaimiao Wu

0

Seguidores

5

Votos

3

Comentários


Chaimiao Wu criou uma publicação,

Publicação Feedback - Ticketing system (Support)

When can this become a condition when creating a trigger? We really need this function

Publicado 20 de jul. de 2023 · Chaimiao Wu

0

Seguidores

2

Votos

1

Comentário


Chaimiao Wu criou uma publicação,

Publicação Feedback - Chat and Messaging (Chat)

We recently get a bad rating post on poor Answer Bot quality. Customer blame us for wrong translation and irrelevant searching result. You definitely need to improve your Answer Bot.

Here is Customer's complain:

"

Here's a transcript of today's conversation with the bot.

-- Nachrichten werden automatisch aus der ursprünglichen Sprache übersetzt --
 
Answer Bot sagt:Vielen Dank, dass Sie Foxit erreicht haben.
Answer Bot sagt:Ich bin der automatisierte Chat-Bot von Foxit. Wie kann ich dir heute helfen?
 
The bot should either use "Sie" (formal) or "dir" (informal). Mixing the two forms gives a very bad first impression.
 
Web User 49cb37c451382f8db2d0aaa1 sagt:Where can I report a typo?
 
Answer Bot sagt:Hier sind einige Beiträge, die vielleicht hilfreich sind:
 
Where can I get the price details for Foxit products?
Please visit the online store to find the price detail.
How do I disable the Spell Checker?
To disable the Spell Checker, please do the following steps: Open Foxit Reader. Choose FILE > Preferences > Spelling. Uncheck…
What's the price for Foxit PDF SDK?
Please help to fill in an online survey form of Foxit PDF SDK following link, so that we could give you a valid quotation.
 
None of the articles was helpful in my case. The bot didn't say how I should continue in that case, so I tried a simple "no".
 
Web User 49cb37c451382f8db2d0aaa1 sagt:no, where can I report a typo?
Answer Bot sagt:Hier sind einige Beiträge, die vielleicht hilfreich sind:
 
Where can I get the price details for Foxit products?
Please visit the online store to find the price detail.
How do I disable the Spell Checker?
To disable the Spell Checker, please do the following steps: Open Foxit Reader. Choose FILE > Preferences > Spelling. Uncheck…
Where to sign up for the Foxit Newsletter?
Go to www.foxit.com, scroll down to the bottom of the home page. Type in your e-mail address and choose a language in the…
 
Same articles as before. If they had helped me, I wouldn't have asked again.
 
Web User 49cb37c451382f8db2d0aaa1 sagt:no
Answer Bot sagt:Vielen Dank, dass Sie Foxit erreicht haben.
Answer Bot sagt:Ich bin der automatisierte Chat-Bot von Foxit. Wie kann ich dir heute helfen?
 
Did I just reset the chat session by simply saying "no"? That's not helpful either.
 
Web User 49cb37c451382f8db2d0aaa1 sagt:Drecksding, du verstehst ja gar nix.
Answer Bot sagt:Das habe ich nicht verstanden. Versuchen Sie, Ihre Frage neu zu formulieren, oder versuchen Sie es mit einer dieser Antworten.
 
It's actually good that the bot doesn't know about German swear words.
 
Web User 49cb37c451382f8db2d0aaa1 sagt:In den Einstellung ist ein Tippfehler in der deutschen Übersetzung: "sichbar" muss "sichtbar" heißen.

Answer Bot sagt:Das habe ich nicht verstanden. Versuchen Sie, Ihre Frage neu zu formulieren, oder versuchen Sie es mit einer dieser Antworten.

I get the impression that the bot doesn't understand anything at all. Furthermore, the bot mentions "one of these answers" but then doesn't list any answers, so I had to ask again.

Web User 49cb37c451382f8db2d0aaa1 sagt:"einer dieser Antworten"?
Answer Bot sagt:Das habe ich nicht verstanden. Versuchen Sie, Ihre Frage neu zu formulieren, oder versuchen Sie es mit einer dieser Antworten.
Web User 49cb37c451382f8db2d0aaa1 sagt:vergiss es, Dummbratze
 
It seems that "vergiss es" or the other German swear word resets the chat session as well.
 
Answer Bot sagt:Vielen Dank, dass Sie Foxit erreicht haben.
Answer Bot sagt:Ich bin der automatisierte Chat-Bot von Foxit. Wie kann ich dir heute helfen?
 
You cannot, it seems."
 
(After I explained to him that you based your Answer Bot translation on Google translation and you promised sometime next year you will have a capability to customized wording.)
 
"Does your answer mean that despite its awful quality, the bot still serves a purpose that is worth enough to keep it? From what I tried, the bot is a complete waste of time, no matter whether in English or in German. Or did I just use the wrong keywords?"

 
I'm very upset to get this feedback and disappointed at your product. I've tried every method on you help center but Answer Bot is still kind of joke. Why are your new useful features so hard to develop???

Publicado 16 de fev. de 2023 · Chaimiao Wu

0

Seguidores

2

Votos

0

Comentários


Chaimiao Wu comentou,

Comentário na comunidade Feedback - Voice (Talk)

+1

Hi Team, 

Could you please view this post and give all of us your reply?

Exibir comentário · Publicado 15 de nov. de 2022 · Chaimiao Wu

0

Seguidores

0

Votos

0

Comentários


Chaimiao Wu comentou,

ComentárioCall routing, greetings, IVR, and recordings

Finally, calls do not get routed to all agents at the exact same time but will follow the routing rules outlined above. This is the case for all routing options including the IVR. Routing options can be segmented by routing incoming calls to groups of agents as well as routing incoming calls with IVR.

>> Do you have plan to improve this? We really need to make all agents informed when an inbound call comes. Else, our customers have to wait for a long time in the queue.

Exibir comentário · Publicado 10 de nov. de 2022 · Chaimiao Wu

0

Seguidores

0

Votos

0

Comentários


Chaimiao Wu comentou,

ComentárioCall routing, greetings, IVR, and recordings

Hi Team, Do you have plan to improve your product? We really need to make all agents informed when an inbound call comes. Else, our customers have to wait for a long time in the queue.

Exibir comentário · Publicado 10 de nov. de 2022 · Chaimiao Wu

0

Seguidores

0

Votos

0

Comentários


Chaimiao Wu comentou,

ComentárioHow to report on Talk and Text

Is this on the roadmap? This is a must-have for our team.  How can we monitor the trend of our team availability without reporting? 
>>+1, we need this in Explore

Exibir comentário · Publicado 21 de out. de 2022 · Chaimiao Wu

0

Seguidores

2

Votos

0

Comentários


Chaimiao Wu comentou,

Comentário na comunidade Feedback - Community Forums (Gather)

+1

This is important to us. Please fix ASAP.

Exibir comentário · Publicado 21 de out. de 2022 · Chaimiao Wu

0

Seguidores

0

Votos

0

Comentários