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Montara Support

Entrou em 16 de out. de 2021

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Última atividade em 21 de out. de 2021

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Montara Support comentou,

ComentárioSingle sign-on

Hi,

I asked that question a few months ago but still have no solution and we are thinking to probably switch to another tool because we have no resolution. Here is the question again:

We have multiple customers around the world that are authenticated to our app using their internal SSO. 

We would like to have one Guide instance because there is no change in content between our customers help. So we do not want to use multi brand.

A user connecting to Guide should be authenticated, no matter if they come from inside our app (went through authentication) or just click a link (or bookmark of Guide page).

We couldn't find a solution that support that beside multi brand which is a lot of hustle maintaining multiple help centers instead of one master. Also multi brands are limited in number.

Any help is appreciated.  If you know any customer that implemented such a solution it can be helpful too.

 

Many thanks,

 

Ronen 

Exibir comentário · Publicado 18 de out. de 2021 · Montara Support

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Montara Support comentou,

ComentárioSingle sign-on

Hi,

We just purchased Zendesk and want to use Guide as our knowledge center.

Our product is built as single tenant, means each customer (a business) will have its own instance in our cloud. We would like to connect our Zendesk Guide instance with SSO to all of our tenants (product docs are similar for all). Each business/customer has its own SSO of course.

Couldn't find a solution for that setup in the articles above. Is there a way to do this?

many thanks!

Ronen

Exibir comentário · Publicado 05 de jul. de 2021 · Montara Support

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