Alan
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Alan comentou,
Hey Tyler Comfort,As per another suggestion here, changing ticket.comments to ticket.public_comments may work for you here. The second line would look like this: {% for comment in ticket.public_co...
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Alan comentou,
Ash (or anyone else who is knowledgeable) - I could use some assistance with this. I set up my webhook and trigger according to all the comments. The trigger is firing as it should, but every tic...
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Alan comentou,
Hello!Are there any plans to improve the functionality of the auto responder? We would like to be able to send responses based on keywords in the user's initial message.Thank you!
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Alan comentou,
+1 to all the sentiment shared here. I shouldn't have to be worried that an agent with the task of translating an article has the ability to change every aspect and even delete my help center.
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Alan comentou,
Hey Alina,Thanks for the follow-up. I'd be happy to share more details.The request would be to easily allow a staff member access to all tickets on their brand, regardless of the groups they are in...
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Alan criou uma publicação,
Add option to limit agents to tickets in their own brand using roles
Hello,In order to have a simpler and more general control over the tickets that agents can see, I would like to request a new option under the "Accessible Tickets" section of Roles:"All within this...