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Felipe Soares

Entrou em 16 de nov. de 2021

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Última atividade em 21 de abr. de 2022

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Felipe Soares criou uma publicação,

Publicação Feedback - Ticketing system (Support)

We have a small support team, but we would like to offer our customers a customized response, but currently it is not apparent that I can notify the agent of why the call reached them if they are supporting multiple departments or brands. Could it be implemented either a visual or audible queue before the call is answered so the agent can have the appropriate response to the caller?

Publicado 21 de abr. de 2022 · Felipe Soares

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Felipe Soares comentou,

ComentárioUsing themes and customizing your Help Center

Is is possible to upload a whole folder at once? As an alternative, is it possible to upload using an FTP client?

Exibir comentário · Publicado 08 de mar. de 2022 · Felipe Soares

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Felipe Soares criou uma publicação,

Publicação Developer - Zendesk APIs

I am trying to integrate the Guide articles into my Shopify store help center. Since I cannot directly frame the content, has anyone done this successfully? 

Publicado 20 de dez. de 2021 · Felipe Soares

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Felipe Soares comentou,

ComentárioMeasuring success

Thanks! That did work, adding the action to change to "Offered to requester" did clear the issue.

Exibir comentário · Editado 19 de nov. de 2021 · Felipe Soares

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Felipe Soares comentou,

ComentárioMeasuring success

I posted this question to support but had no luck so far. The {{satisfaction.positive_rating_url}} and {{satisfaction.negative_rating_url}} tags work fine for the email follow up automation, but when I use it on a trigger for ticket comments ( in the agent's signature) the links require the customer to login in order to complete the rating. 

Why does the same ticket URL generated by the email allows anonymous rating but the triggered one requires login?

Exibir comentário · Publicado 16 de nov. de 2021 · Felipe Soares

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