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Morad
Entrou em 28 de jan. de 2022
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Última atividade em 20 de ago. de 2024
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Atividade mais recente por Morad
Morad comentou,
That's great to hear that there is a plan to work on this in Q4, is there any further update on this in relation to WhatsApp and planned timeline? Reason I ask it will help us understand how much effort and time do we invest in using WhatsApp with Zendesk.
Exibir comentário · Publicado 20 de ago. de 2024 · Morad
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Morad comentou,
Are there any plans to increase the number of ticket fields in bot flow for messaging? Its currently 7, no where enough.
Exibir comentário · Publicado 07 de fev. de 2022 · Morad
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Morad comentou,
Are there any plans to increase the number of ticket fields beyond 7 in flow builder? The use case for this is some of our conversational flows have more than 7 questions e.g. 15 it would be great if we could configure answer bot to collect all 15 ticket field questions that populates our form in agent workspace.
Agent productivity increases immensely, and the number of simultaneous conversations increases beyond 3 chats per agent. Customers have responded very well to this especially those who want to complete business with us in a timely manner.
Exibir comentário · Editado 06 de fev. de 2022 · Morad
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Morad comentou,
Is there any update to increase the number of drop down values beyond 20? I can it was mentioned 6 months ago that it was due to be released in a couple of months.
Exibir comentário · Publicado 06 de fev. de 2022 · Morad
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Morad comentou,
Is there a plan to increase the types of ticket fields beyond drop downs and text? I would like to see date fields, multiple choice fields.
Exibir comentário · Editado 31 de jan. de 2022 · Morad
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Morad comentou,
Hi Dane, thanks it would be a really powerful tool and hopefully not overly complicated to implement.
Thanks,
Morad
Exibir comentário · Publicado 31 de jan. de 2022 · Morad
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Morad comentou,
Is there a way I can increase the number of fields to more than 7 we can pass to an agent, this is a really powerful tool where we can automate a large chunk of a customers interaction/request with our support team by mitigating the need of the agent having to ask for the information due to the restriction on fields, if not would love this to be an upgrade to the great feature.
Exibir comentário · Publicado 28 de jan. de 2022 · Morad
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Morad comentou,
I have a question around the Zendesk messaging widget, you have a great for the customer to go back and start a new conversation, is this possible for Zendesk customers to enable?
Exibir comentário · Publicado 28 de jan. de 2022 · Morad
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Morad comentou,
Is there a way I can increase the number of fields we can pass to an agent, this is a really powerful tool where we can automate a large chunk of a customers interaction with our support team by mitigating the need of the agent having to ask for the information due to the restriction on fields
Exibir comentário · Publicado 28 de jan. de 2022 · Morad
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