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Travis Sexton
Entrou em 13 de jun. de 2022
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Última atividade em 15 de jun. de 2022
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Travis Sexton criou uma publicação,
I have noticed the tabs no longer provide the Ticket # if there has been a call. Can this be changed back? There won't be very many use cases where I need to know that the call has ended in the tab. It is more important to see the Ticket #. Is this a Feature or a Bug?
Either way is there a way to have this functionality back in the new agent workspace?
Publicado 15 de jun. de 2022 · Travis Sexton
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Travis Sexton comentou,
I have also noticed the tabs no longer provide the Ticket # if there has been a call. Can this be changed back? There won't be very many use cases where I need to know that the call has ended in the tab. It is more important to see the Ticket #. Should this be a new Feature request? or is this a bug?
Exibir comentário · Publicado 15 de jun. de 2022 · Travis Sexton
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Travis Sexton comentou,
This is an issue that we need resolved. If the requester or anyone on a CC has replied to a ticket we already have the correct name to address someone as. The ticket title is the context to their issue and when using this as a support tool the Context is key.
Please look to implement this ASAP.
Exibir comentário · Publicado 13 de jun. de 2022 · Travis Sexton
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