Antonio Cole

Hi!  

As a user, I would like the ability to create a macro and include a specific email as a CC'ed contact, instead of having to manually type that CC'ed contact every time I reply to a ticket.  

For example, I'm a CSM, and I need to CC a specific Hubspot email address every time I reply to a ticket, and I use macros for 9/10 responses.  It's very tedious to constantly click CC, then type the address, when I can do everything else in ZD with a macro.  I want there to be an option where I could just add this email address to my macros.

Thank you in advance!