Marjana Cowan
Director, Technology Support at Sylvan Learning
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Atividade mais recente por Marjana Cowan-
Marjana Cowan comentou,
Is there any update on FRT and NRT for SLAs? We cannot migrate from chat to messaging without this feature.
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Marjana Cowan comentou,
Sometimes i.e. we have an outage and KB Team writes an article "ad-hoc" following the steps, instead of searching in Slack / Teams for the link, pin them in all new tickets temporarily can speed u...
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Marjana Cowan comentou,
+1 This is still a needed feature!
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Marjana Cowan comentou,
+1
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Marjana Cowan comentou,
Yes! Much needed. We have simple tasks like user or email creation requests that aren't handled via the same timelines as regular support requests, and having the ability to add text for these form...
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Marjana Cowan comentou,
While I can see how this might be useful, I do not allow agents to use their personal email for communicating with customers. I require that all communication takes place from within Zendesk becaus...
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Marjana Cowan comentou,
Love this idea!
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Marjana Cowan criou uma publicação,
Allow Redaction in Merged Comment
Feature Request Summary: Allow users to redact portions of a comment placed on a ticket from one that was merged. Description/Use Cases: Currently if there is text in a comment from a merged ti...
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Marjana Cowan comentou,
This is great, although it does not provide actual requester and organization names and instead gives the IDs, which aren't as useful to the average user. It would be awesome if you could create a ...
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Marjana Cowan comentou,
I agree here. Being able to see whether the user is suspended and to be able to filter by that attribute would be emensely helpful. Another would be what Organization(s) they belong to. Alphabetica...