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Grace Skaggs

Entrou em 20 de set. de 2022

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Última atividade em 24 de set. de 2024

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Grace Skaggs comentou,

ComentárioTicket management

I don't have a deleted view.  How can I find deleted tickets without a deleted view?

Exibir comentário · Publicado 24 de set. de 2024 · Grace Skaggs

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Grace Skaggs comentou,

ComentárioGeneral questions about live chat

The Admin Center link appears to be broken.  It goes to this URL: https://support.zendesk.com/hc/en-us/articles/4408839227290#topic_hfg_dyz_1hb 

Exibir comentário · Publicado 11 de set. de 2023 · Grace Skaggs

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Grace Skaggs criou uma publicação,

Publicação Feedback - Ticketing system (Support)

It would be very helpful to display another field of our choosing here. In my case, a Brand field for our users that may be clients of multiple brands to expedite the ticket viewing process would be extremely useful.

Publicado 19 de mai. de 2023 · Grace Skaggs

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Grace Skaggs comentou,

Comentário na comunidade Feedback - Chat and Messaging (Chat)

Echoing sentiment from the closed thread as this is also a use-case for us: This feature is really, really important for us to have. Right now, if an agent accidentally leaves themselves online and leaves the room, we have no ability to turn off our chat, because if any agent is set to online, our chat is online. We need to be able to turn chat on and off during the day. We cannot set hours because our schedule changes daily, and agents shift from being online to invisible depending on the availability of other agents who are in and out of meetings.

Exibir comentário · Publicado 09 de dez. de 2022 · Grace Skaggs

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Grace Skaggs comentou,

Comentário na comunidade Feedback - Chat and Messaging (Chat)

Agreed that this is needed. If I have a team member who forgot to go offline in chat before leaving work, I have no way to change it on my end, and I have to contact them outside of their working hours to ask them to go offline.

Exibir comentário · Publicado 09 de dez. de 2022 · Grace Skaggs

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