Grace Skaggs
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Grace Skaggs comentou,
The Admin Center link appears to be broken. It goes to this URL: https://support.zendesk.com/hc/en-us/articles/4408839227290#topic_hfg_dyz_1hb
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Grace Skaggs criou uma publicação,
Allow New Fields to be Added to the User Requested Field Section
It would be very helpful to display another field of our choosing here. In my case, a Brand field for our users that may be clients of multiple brands to expedite the ticket viewing process would b...
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Grace Skaggs comentou,
Echoing sentiment from the closed thread as this is also a use-case for us: This feature is really, really important for us to have. Right now, if an agent accidentally leaves themselves online and...
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Grace Skaggs comentou,
Agreed that this is needed. If I have a team member who forgot to go offline in chat before leaving work, I have no way to change it on my end, and I have to contact them outside of their working h...