Mia Galletes

I tried to remove the {{ticket.title}} tag and sent an email, the email I received said (No subject) in the subject line.

Steve Lacoss - Thank you. I just checked and saw the trigger so I went in. 

Do you mean I should remove this tag in the Email subject field?

For context, this is what I was referring to about the triggers/action:

And this is how it looks like when our customers receive our emails:

Hi - We have multiple macros with a subject line written as part of the triggers/actions such as this one.

Set subject > [Subject line we set]

When we send out proactive tickets using any of these macros, it doesn't follow the subject line we set in the macro's trigger/actions, instead, it shows the first few sentences of the email body. The same thing happens when we freehand an email and set a subject in the Subject field prior to sending the email.

Anyone who can help me figure it out? We've gotten feedback from customers who said our emails are confusing, I think this is the reason why.

Hi. Is there a way to make the originating Slack message an internal note instead of an external one?