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Jon Simone
Entrou em 16 de out. de 2021
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Última atividade em 29 de dez. de 2023
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Atividade mais recente por Jon Simone
Jon Simone comentou,
Have attempted to use Tymeshift a few times now and always found the interface clunky and it was hard to tell if the reporting was reliable (I would see agents offline that were on). I may have had it configured incorrectly but this is disappointing imho.
Exibir comentário · Publicado 25 de jul. de 2023 · Jon Simone
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Jon Simone comentou,
If a customer is waiting in the queue and no agents are available is there a way to send them an email after a certain amount of time letting them know we will follow up via email?
This functionality seems awkward.
Exibir comentário · Publicado 24 de jul. de 2023 · Jon Simone
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Jon Simone comentou,
Dane It looks like all roads lead to transferring to an agent. Is there any flow that allows for an end user to create a ticket or send an email? Also, what happens if an agent is not available?
Exibir comentário · Publicado 09 de jun. de 2023 · Jon Simone
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Jon Simone comentou,
We currently use the Unified SDK but want to add messaging. What is the best process for this? It sounds like there is a conflict from this article. I may be missing something here but we would like to keep the help center, ability to email and chat via our app but need messaging for flow builder and chat bots. Any help is appreciated. Thanks.
Exibir comentário · Publicado 06 de jun. de 2023 · Jon Simone
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Jon Simone comentou,
Karen Hynes would be very nice to have a quarterly update on this at the very least.
Exibir comentário · Publicado 09 de mai. de 2023 · Jon Simone
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Jon Simone comentou,
Thanks for your quick response Kai, do you know if there are any plans to make proactive messages based on events? Responding to emails based on events would be awesome.
Exibir comentário · Publicado 20 de abr. de 2023 · Jon Simone
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Jon Simone comentou,
We have been using the older web widget in both our help center and apps as the last time I played with flower builder it did not have feature parity with the classic web widget.
I am interested to see if this is the case now.
There were 2 major issues we had back in 2021 -
A. With Flow Builder all roads lead to sending you to an agent even if one wasn't available. The way we function we need to allow users to request a callback, live chat or leaving a message. Are these options now available in flow builder? This needs to be true on both web and in app and we currently have this functionality with the classic widget.
B. Flow Builder was unable to pay any attention to business hours, has this been resolved? Additionally, can it display a chat button when an agent is available and make it disapear when an agent isn't?
I am also interested in any future collaborations with any LLM AI services.
Thank you,
Jon
Exibir comentário · Publicado 19 de abr. de 2023 · Jon Simone
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Jon Simone comentou,
Can you make proactive messages based on events? Also this appears to require Messaging, is this true?
Exibir comentário · Publicado 19 de abr. de 2023 · Jon Simone
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Jon Simone comentou,
This is great news Karen Hynes! Thanks for the update!
Exibir comentário · Publicado 27 de mar. de 2023 · Jon Simone
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Jon Simone comentou,
With 3 days left in the year I imagine this is not going to happen. An updated, realistic release date would be appreciated. I have been discussing this feature with the team and want to make sure that I set realistic expectations for them regarding the software we are paying for.
Exibir comentário · Publicado 28 de dez. de 2022 · Jon Simone
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