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James Ratcliffe

Entrou em 27 de out. de 2021

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Última atividade em 08 de ago. de 2024

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Atividade mais recente por James Ratcliffe

James Ratcliffe comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

Hi @... , we also need this because the Description field isn't required on all our Jira projects.

Exibir comentário · Publicado 15 de mai. de 2024 · James Ratcliffe

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James Ratcliffe comentou,

Comentário na comunidade Feedback - Apps and integrations (Platform)

Hey @..., has this limit changed? We have a Jira issue with 206 link Zendesk tickets.

(HI Dan R. 🌊)

Exibir comentário · Publicado 20 de jun. de 2023 · James Ratcliffe

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James Ratcliffe comentou,

ComentárioTeam members and groups

Hi,

I don't see these two permissions on my account:

  • Manage groups
  • Manage organizations

I do see Manage user fields and Manage organization fields. Is this normal?

Thanks,

James

Exibir comentário · Publicado 11 de nov. de 2022 · James Ratcliffe

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James Ratcliffe comentou,

ComentárioHow to solve issues with payments

Is this still accurate, or does Zendesk send the owner's email?

I'm installing an app that has a free trial, and it asks for payment info right away. In the Payments section on the installation page (in the Zendesk admin center), it's using the Zendesk Owner's email, and I can't change.

Exibir comentário · Publicado 27 de out. de 2022 · James Ratcliffe

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James Ratcliffe criou uma publicação,

Publicação Feedback - Help Center (Guide)

Hi,

We're trying to build a tool that makes bulk changes across many articles. We'd like to put those changes through the normal review process in the Guide interface. However, when we update the article text (translation) through the API, we have to either publish the changes immediately or un-publish the article. We don't want to publish without reviewing the changes first, but we don't want to un-publish the article because that hides it from users.

What we need is a way to update the translation draft through the API without updating the live version. Even better would be a way to submit the changes for review!

Thanks,
James

Publicado 15 de fev. de 2022 · James Ratcliffe

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James Ratcliffe comentou,

ComentárioHow to manage the help center

When I update a translation with the API, the changes are published immediately. Is there way to update the translations without publishing? Thanks in advance.

Exibir comentário · Publicado 02 de fev. de 2022 · James Ratcliffe

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