Sintya Pappagallo
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Sintya Pappagallo criou uma publicação,
Pop Up Window Look for Article Recommendations
Our users are not understanding the options offered at the end of ticket submission. The language when read quickly is complicated and they are making mistakes by closing their tickets when their a...
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Sintya Pappagallo criou uma publicação,
Answer Bot Article Recommendations
It would be helpful and improve the user experience if you could have answer bot article recommendations open in a new tab instead on the same one, to avoid losing any data introduced in the form b...
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Sintya Pappagallo criou uma publicação,
Slack and Side Conversations
We have different departments sharing Zendesk and when configuring Slack and Side Conversations, we wanted to limit the viewing options of workspace and channels based on department.
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Sintya Pappagallo criou uma publicação,
Bot Flow Builder and Help Center articles
Gail M (Zendesk Support) May 8, 2023, 7:37 PM CDT Zendesk response: Upon checking with our Team Expert, unfortunately, there's no native way to share specific articles via Flow Builder without hav...