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Kenneth Morris
Entrou em 01 de fev. de 2022
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Última atividade em 18 de fev. de 2025
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45
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25
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11
VISÃO GERAL DA ATIVIDADE
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ARTIGOS
PUBLICAÇÕES
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Atividade mais recente por Kenneth Morris
Kenneth Morris comentou,
I appreciate that the icons for each product make a bit more sense.
Exibir comentário · Publicado 18 de fev. de 2025 · Kenneth Morris
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Kenneth Morris comentou,
Hello Folks,
My team stated they have ran into an issue with the application, none of the linked issues are displaying and we can not add JIRAs to a Zendesk ticket via integrated app on the right sidebar. Previously linked JIRAs do not load, although it does show the number of JIRA tickets that were linked prior to this issue starting.
Exibir comentário · Publicado 04 de abr. de 2023 · Kenneth Morris
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Kenneth Morris comentou,
Hello Folks,
Is there an update on this feature request?
We find it difficult to assign content to be updated when the users have the power to update articles across categories and across brands they shouldn't have access to and the manage permissions is too much power at the moment.
Can there be an intermediate between Admin level and basic users?
Exibir comentário · Publicado 27 de mar. de 2023 · Kenneth Morris
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Kenneth Morris comentou,
Some articles in our guide content show as no owner. What is the system that lets an article have no owner?
Exibir comentário · Publicado 20 de mar. de 2023 · Kenneth Morris
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Kenneth Morris comentou,
I asked this question to ZD 2 months ago.
Can you see if there is a way to offer a 'value' to customer to click of what made them happy/select Good for CSAT?
Trying to see if we can measure that as well on a ticket. Hopeful to do something quick and simple like what we do with bad satisfaction ticket reasons.
Exibir comentário · Publicado 27 de jul. de 2022 · Kenneth Morris
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Kenneth Morris comentou,
Hello Dwight Bussman
Thanks for compiling this error and writing up an article. In your resolution you mention to log in to Salesforce as an Admin to configure settings. But it appears the proper action is to configure the settings in Zendesk via the Salesforce App not Salesforce directly.
Exibir comentário · Publicado 17 de mai. de 2022 · Kenneth Morris
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Kenneth Morris comentou,
Hello ZD
Can you see if there is a way to offer a 'value' to customer to click of what made them happy/select Good for CSAT?
Trying to see if we can measure that as well on a ticket. Hopeful to do something quick and simple like what we do with bad satisfaction ticket reasons.
Exibir comentário · Publicado 11 de mai. de 2022 · Kenneth Morris
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Kenneth Morris comentou,
Hello I too am also looking to see this updated. I spent an hour with an agent and he told me lots of us are needing this. Lets make it happen please.
Exibir comentário · Publicado 15 de mar. de 2022 · Kenneth Morris
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Kenneth Morris comentou,
We had an end user who added our support alias to a zoom meeting invite and their following tickets were marked as spam and suspended. Is this intentional?
Exibir comentário · Publicado 01 de fev. de 2022 · Kenneth Morris
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