Helen Hasenfuss
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Helen Hasenfuss comentou,
+1. Having a different background colour to identify comments from external users / 3rd party that are not part of the original communication would be really useful. Especially as it's not clear th...
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Helen Hasenfuss comentou,
Hi Neil, Thanks for your response and recommendation re the Views. I'll have another look and see what I can manage. Thanks!
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Helen Hasenfuss criou uma publicação,
setting priority via linking tickets
Hi, I have a situation whereby we receive an automated ticket that states: "if another such ticket comes in within 5 mins [of the 1st ticket], urgent action must be taken, otherwise if not: the pri...