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María de la Plaza

Entrou em 06 de nov. de 2023

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Última atividade em 15 de jan. de 2025

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Atividade mais recente por María de la Plaza

María de la Plaza comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

Hi there!

 

This is also super frustrating for my team. Is there at least the possibility to have a shortcut for toggling between messaging and email?

Exibir comentário · Publicado 30 de out. de 2024 · María de la Plaza

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María de la Plaza comentou,

Comentário na comunidadeAnnouncements

My apologies, I must've missed that Shawna James 

Thank you!

Exibir comentário · Publicado 17 de mai. de 2024 · María de la Plaza

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María de la Plaza comentou,

Comentário na comunidadeZendesk AI EAP - Similar tickets

Hi there!

I have enabled the feature but we don't seem to get any suggestions, is that only for newly created tickets?

Exibir comentário · Publicado 17 de mai. de 2024 · María de la Plaza

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María de la Plaza comentou,

Comentário na comunidadeAnnouncements

Just tried it and seems to work nicely. This was a much needed feature, thank you.

Is it supposed to also work with Problem tickets? That can be a bit confusing for agents.

I also have a suggestion about merging, though.

I'm pretty sure I'm not the only one who always needs to uncheck the boxes “Requester can see this comment” when merging tickets. I know it's been like this for years, but I think this should be reconsidered.

 

Thank you!

Exibir comentário · Editado 17 de mai. de 2024 · María de la Plaza

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María de la Plaza comentou,

ComentárioUsing themes and customizing your Help Center

This is a very good feature, do you have a timeline as to when will it be released for non-signed in users?

Exibir comentário · Publicado 08 de mai. de 2024 · María de la Plaza

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