Pesquisas recentes
Sem pesquisas recentes

Tamara Pascual
Entrou em 25 de abr. de 2022
·
Última atividade em 20 de fev. de 2025
Seguindo
0
Seguidores
0
Atividade total
18
Votos
2
Assinaturas
11
VISÃO GERAL DA ATIVIDADE
MEDALHAS
ARTIGOS
PUBLICAÇÕES
COMENTÁRIOS NA COMUNIDADE
COMENTÁRIOS EM ARTIGOS
VISÃO GERAL DA ATIVIDADE
Atividade mais recente por Tamara Pascual
Tamara Pascual criou uma publicação,
Currently, the Required to Solved a ticket condition is only executed if the ticket is manually Solved. If you have fields with this condition and triggers and/or macros that have the action of closing the ticket as Solved, the Required to Solved a ticket condition does not work, being able to solve tickets with fields without information.
If we try to automate flows in the tickets but these conditions do not work together with everything programmed, it leaves the created service "lame".
I hope that Zendesk can take note and that soon we can use the conditions of the fields within the triggers and not have to make more detours to cover these needs.
Thanks!
Publicado 23 de dez. de 2022 · Tamara Pascual
2
Seguidores
2
Votos
1
Comentário
Tamara Pascual comentou,
Hi @...,
Thanks for your comment. One more question: If I want to not allow a State change to Solved by the end user (client) in general and not with a trigger, can I do it? We need to apply some changes to the form before the ticket is resolved. I just want the agent to be able to switch to Solved after I've written the solution note, for example. I don't want to change Solved (customer made) to Open to apply changes to the ticket because the customer will receive an email notification with the status change.
Exibir comentário · Publicado 24 de ago. de 2022 · Tamara Pascual
0
Seguidores
0
Votos
0
Comentários
Tamara Pascual criou uma publicação,
Hi! I would like to add more fields in the body email but not in ''content''. I want it in the same line as the system fields (Ticket #, Status, Requester...) Does anyone know where I can modify the setting and add it?
Thanks in advance!
Publicado 23 de ago. de 2022 · Tamara Pascual
0
Seguidores
2
Votos
1
Comentário
Tamara Pascual comentou,
Hi,
Is there any option to forbid the end user to change the status for Solved?
Thanks!!
Exibir comentário · Publicado 23 de ago. de 2022 · Tamara Pascual
0
Seguidores
0
Votos
0
Comentários
Tamara Pascual comentou,
Hi!!
If I understood correctly, this new release is for customers who are using Gmail as their main email account. Is it right? If so, those of us who do not use Gmail as an email engine do not benefit from this improvement at all and there is no need to update the placeholders.
Could you confirm, please?
Thanks in advance!
Exibir comentário · Publicado 23 de ago. de 2022 · Tamara Pascual
0
Seguidores
0
Votos
0
Comentários