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Kaitey Withnell

Entrou em 02 de mar. de 2022

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Última atividade em 26 de abr. de 2023

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Kaitey Withnell comentou,

ComentárioTicket basics

Hi Zendesk, the UI of the Agent Workspace has recently changed.  The new Ticket Options drop down and changes to displayed page numbers within Views are particularly cumbersome to use since the changes were implemented a few weeks ago.  Not sure if you have any recommendations or would like to take this as feedback. :) 

Issues:

- Page numbers previously displayed a wider range, so you could skip through 4-5 pages at a time.  You can now only skip through 2 pages at a time

- The 'Suspended' View's Ticket Options overlap if you've changed the View order

- When merging tickets within a View, the page continually snaps up to the top when attempting to select a ticket.

Exibir comentário · Publicado 04 de abr. de 2022 · Kaitey Withnell

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Kaitey Withnell comentou,

ComentárioWhat's new in Zendesk

Really loving the ability to resize areas in the Agent Workspace, but I find the ticket properties are too spread apart now.  Reducing the spacing between each would be a QOL improvement to eliminate extra scrolling. :) 

Exibir comentário · Publicado 04 de abr. de 2022 · Kaitey Withnell

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