Viktor Hirstovski
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Atividade mais recente por Viktor Hirstovski-
Viktor Hirstovski comentou,
This would be a great option. Right now we have different teams/departments in Zendesk, and we also have a group of users from our company that need to access tickets only as light agents. In order...
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Viktor Hirstovski comentou,
Hi all, we dont have the slack integration into zendesk, we only post from zendesk to slack using webhooks (https://hooks.slack.com/services/etc.) will this have any impact on us?
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Viktor Hirstovski comentou,
@... Can you be more precise? What security can someone break if they use the keyboard to type the choise from a dropdown?
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Viktor Hirstovski comentou,
Arianne Batiles i have a ticket in a private group with a group of end users CC'd on it. But they cant see it in their support center, where they should see tickets they're CC'd on? Is this also ...
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Viktor Hirstovski comentou,
@..., thank you - yes, that works in agent mode, but not on the guide sections where end users submit tickets in the user forms.
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Viktor Hirstovski comentou,
Hi Dave Dyson, our company makes exclusive contracts with companies (our customers) and then all of their employees become our clients . When they register for our service, they use their personal ...
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Viktor Hirstovski criou uma publicação,
Allowing dropdown and multiselect fields to be searched by pressing the first letter of the value
RespondidaHello, we are using a dropdown field for a list of all of our customers and the list grew to over 200. Is it possible when ticket is submitted, to search for the value (name of customer) by pressi...
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Viktor Hirstovski comentou,
Hello all, we have our internal employees using Zendesk to submit various tickets as end users. Our company uses okta to sign into Zendesk and we use our company email (first.lastname)@ourcompany.c...
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Viktor Hirstovski comentou,
Hello all, we have 2 departments with different operating hours. When the first department is open, but the second one isnt, there is an option to leave an offline message for the second departmen...
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Viktor Hirstovski comentou,
For me it worked oposite, i put "ticket field date" is within previous 365, and it activates on the same date as the date set in the field.