Jürgen Wagenbach
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Atividade mais recente por Jürgen Wagenbach-
Jürgen Wagenbach comentou,
I have asked Zendesk support team directly about the status or planned action of a "rename tag" feature. My questions had been answered within one day, see below: There isn’t a native functionality...
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Jürgen Wagenbach comentou,
Hi We are struggling with the same topic. It would be great if there is a feature to rename a tag (and not just doing this as a bulk "delete" and "add new" tag action). Use case:If there is a typin...
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Jürgen Wagenbach comentou,
Hi It has been already solved with the assistance of one of your support engineers. The reason had been that the support agents have to be configured with an "Agent" permission for "Guide" too. I...
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Jürgen Wagenbach comentou,
HiSome agents get the "You don't have access" message if they use the "Knowledge" search feature (= "book" icon of Control panel): All of the agents belong to same team and have the same configurat...
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Jürgen Wagenbach comentou,
Hi Zendesk team It seems that we have the same issue that some agents (working in the same support team with 100% same configuration) cannot access the "Knowledge" search of the "New Agent Workspac...
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Jürgen Wagenbach comentou,
Dear Melanie and DianneYou stated that "Chat disconnected: Your account is open in another account" is not caused by multiple tabs in the same browser. I am quite sure that we had exactly observed ...
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Jürgen Wagenbach comentou,
Mein Kommentar und die Frage ob und wie der "Google Translator" im "New Agent Workspace" generell abgeschaltet werden kann, blieb bisher leider ohne eine Antwort. Kann mir bitte jemand von Zendesk ...
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Jürgen Wagenbach comentou,
Gibt es eine Möglichkeit das "Google" Translation Feature generell abzuschalten und nicht Google nicht nur durch die Agenten via Optionsmenü ausblenden zu lassen?Leider bietet Google aus unserer Si...
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Jürgen Wagenbach comentou,
HiWe have added a quite simple trigger that an e-mail is sent to the requester when a new ticket is create, see below: This trigger works quite well in most cases but very sporadically had not been...
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Jürgen Wagenbach comentou,
Irgendwie habe ich in Erinnerung, dass es möglich war auch eigene Platzhalter zu erstellen. Wir haben zum Beispiel in den Trigger-Aktionen für "Notify target" eine eigene Auswahl hinterlegt, die wi...