Kellie Aguilar

We used to have this function. Not sure why someone felt it was need needed. Please restore this.

Zendesk Admin user, here.
I second Mark Nino Valencia's suggestions:

- Be able to pick and choose which views are on play mode
- Be able to control what we can show in the assigned tickets view at least

- Have "Stay on the ticket" as a default option when going through the play

Also, Wesley Readdick's very valuable Feedback for the same thing. We REALLY need the ability to choose which queues get play mode applied and NOT force the admins to scan every hour and assign tickets from each folder view. That's the opposite of efficiency for us. Our team needs autonomy. Thank you.