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Steph A

Entrou em 16 de out. de 2021

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Última atividade em 26 de abr. de 2022

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Steph A criou uma publicação,

Publicação Feedback - Chat and Messaging (Chat)
Notifications trigger regardless of routing options for chat/messaging

As an agent in the workspace, I don't want to see notifications for incoming messages if they are routed to a group I am not a member of so that I don't get disrupted by traffic I can not handle.

This is especially disruptive for organisations that uses the broadcasting model for messaging. The agents needs to click on the Conversations button and only then do they know if they can handle the message. If not they get an error pop up:

The ticket you are trying to open is not visible to agents in your group(s).

Publicado 26 de abr. de 2022 · Steph A

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Steph A comentou,

Comentário na comunidade Feedback - Voice (Talk)
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This would be very valuable indeed, what seems like a fairly intuitive IVR can actually results in a lot of frustration for some customers.

Exibir comentário · Publicado 14 de dez. de 2021 · Steph A

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