John Meredith

Hey Amie!  The issue arises when the user has multiple emails on their profile, there's no indication directly on the ticket which of the emails the ticket was sent from without opening the "View Original Email" pop-up. It'd make my company's (and I'm sure many others') work much easier if that information was readily viewable from the ticket view.

Currently, when viewing a ticket, it will show the Requester's name and the to email address, but it doesn't show what email the ticket was sent from.

To see the from address, you have to open the "View Original Email" pop-up window.

It would be great if the from address could be visible directly on the ticket, as this has caused some confusion for users with multiple emails associated with their profile when they reach out from an address other than their primary email.