Laura Hild
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Atividade total18
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Atividade mais recente por Laura Hild-
Laura Hild comentou,
how do I prevent external customers from seeing this internal only brand?
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Laura Hild comentou,
Thank you James! This is exactly what I was looking for!
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Laura Hild criou uma publicação,
How can another company escalate a ticket to my company?
RespondidaWe answer questions from other companies' support teams. If they have a Zendesk instance, is there an easy way for them to escalate their Zendesk ticket to our Zendesk instance? We would like them...
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Laura Hild comentou,
I agree, that is the first thing I noticed was missing from the new team members page.
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Laura Hild comentou,
Thank you! I searched high and low but could not find that page about the settings. That solved it for me!
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Laura Hild criou uma publicação,
How can agents change the assignee to unassigned?
RespondidaI have agents that will assign a ticket to themselves, and then when they finish their part of the work, they need to make it unassigned. They do not know who the next person will be to own the tic...
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Laura Hild comentou,
Aha! Thank you! That is very helpful to know.
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Laura Hild comentou,
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Laura Hild criou uma publicação,
Why do I get the error "could not activate field XYZ"?
RespondidaI created custom ticket fields and made them inactive. I now want to add them to my ticket form and I select "activate" but I keep getting the message "could not activate field XYZ". I only have 14...
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Laura Hild criou uma publicação,
I cannot find the knowledge capture dataset to add
RespondidaI try to add a new dataset, for knowledge capture, but the only options I see are for Zendesk Support and Zendesk Guide. When I select Zendesk Guide I only have the Knowledge Base dataset as an opt...