Joshua
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Atividade mais recente por Joshua-
Joshua comentou,
+1, to this request. It's helpful to have SLA information available as a placeholder so we can include the information in notifications to our agents, whether it's through e-mail/Slack/etc.
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Joshua comentou,
Hi! Would like to bump this Feature Request here. Once again, like earlier users have mentioned, we would like the ability to: 1) To allow admins to see other Agent's personal macros2) Ability for ...
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Joshua comentou,
+1, to this initial request for sure. We have had agents create organizations for their own testing without sticking to guidelines and/or creating a duplicate of an existing organization on acciden...
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Joshua comentou,
+1 to Heather, Matthias. While I like this change, I have teammates who will be sad to see this (requester) representation of the tabs go. Configuration for this in the future would definitely be m...
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Joshua comentou,
+1 to Ethan's comment. Having the option to see the Ticket Title would be very very helpful to have back for those who prefer to see the Ticket Title, so they have context for which ticket they sho...
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Joshua comentou,
Hi! I was wondering if the team working on this has any plans to implement any of the features user Stephen posted about on December 21, 2022. In particular: 1. Adding Ticket Form as a column/filte...
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Joshua comentou,
Any updates on this functionality in general since October? My team and I are interested in making a sidebar app to make some Organization/User fields read-only, however, this is impossible with th...
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Joshua comentou,
Thank you for the thorough assistance on this problem, Ifra! It was very helpful to see your debugging process. I found this ticket while encountering the same problem. Turns out the root of my iss...
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Joshua criou uma publicação,
Show 'sign out' link in Help Center preview mode
Feature Request Summary: Make the 'sign out' link visible in Help Center preview mode Use Case: Seeing what the link looks like in Preview mode. Less confusion for future Guide admins who may be wo...
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Joshua criou uma publicação,
[Clone Ticket app] Change ticket fields before cloning
Feature Request Summary: It would be helpful if there was an option to change ticket fields before cloning a ticket using the "Clone Ticket" app. Note, this functionality would not impact the old t...