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Ian duPont
Entrou em 27 de nov. de 2023
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Última atividade em 25 de abr. de 2024
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Atividade mais recente por Ian duPont
Ian duPont comentou,
Hello,
This has also happened in our instance. I need to get this resolved as quickly as possible.
Thank you,
Exibir comentário · Editado 25 de abr. de 2024 · Ian duPont
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Ian duPont comentou,
Clifford,
I was told the same thing but continued to push on the issue. It took me over two months to get them to make the switch. I had to send numerous help tickets, chats, and forum messages to keep communication going. Ultimately, things started moving once our account went past our renewal date and we had an open invoice for the year. However, it was a little scary for us, as it was unclear for a short time whether our instance would remain functional during this time of nonpayment.
I agree that this being such a challenge is slightly insane. Zendesk should not be able to hold customers at a yearly fee structure if that is not what they want. My advice is to continue pushing and provide examples like the help articles I linked in one of my previous comments. It is clear that switching is allowed, it is just being withheld for some reason.
Thanks
Exibir comentário · Publicado 21 de dez. de 2023 · Ian duPont
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Ian duPont comentou,
Matt,
Quick update, I finally got our account switched over to monthly. After our account went past the renewal date and we had an open invoice I started getting more helpful communication. Just make sure you don’t have a card on file or it will auto charge.
Hope this helps.
Exibir comentário · Publicado 15 de dez. de 2023 · Ian duPont
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Ian duPont comentou,
Brett,
Today I received an invoice for our annual subscription. I’d like to know how to proceed since my request has not been completed. It’s now been almost 2 months since I made my initial request to change to monthly billing. I should not be required to pay this invoice if I asked for this change to be made within a reasonable timeframe.
Please advise.
Exibir comentário · Publicado 12 de dez. de 2023 · Ian duPont
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Ian duPont comentou,
Hey Brett,
Using the method you posted I am able to make changes to our subscription level and number of users, but not the billing cycle. Let me know if there is another way I can make this change on my end.
Thank you,
Exibir comentário · Publicado 27 de nov. de 2023 · Ian duPont
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Ian duPont comentou,
I've been trying to make this change for over a month, but have not been able to. I sent in a support ticket, but my support agent told me this was not something they normally do. However, I have found documentation in the knowledge base that states this is something that can be done but doesn't walk me through how to do it. Please help.
Exibir comentário · Publicado 27 de nov. de 2023 · Ian duPont
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