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Vamshi R

Entrou em 11 de mar. de 2022

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Última atividade em 10 de abr. de 2023

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Vamshi R comentou,

ComentárioHow to fix access issues

Hello Everyone, 

 Hope someone can assist me on the issue which our agents are facing frequenetly,when the agents are trying to logging into Zendesk Support through Google SSO. After multiple attempts, our agents were able to access to Zendesk support portal.

Below is the screenshot of the error.

Exibir comentário · Publicado 10 de abr. de 2023 · Vamshi R

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Vamshi R comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

+1 

Exibir comentário · Publicado 26 de dez. de 2022 · Vamshi R

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Vamshi R comentou,

ComentárioHow to customize the theme of the help center

Ifra Saqlain Deployed the same code which you shared, but still i am getting same error.

var ticketForm = location.search.split('ticket_form_id=')[1];

if(ticketForm == 10322663005972) {
$('.form-field.request_description').hide(); // Hide description
$('.form-field.request_anonymous_requester_email').hide(); // hide your email address
$('#request_description').val('Description of Incident Activity'); // autofill description
$('#request_anonymous_requester_email').keyup(function(e) {
  var mailId = $(this).val();
  $('#request_custom_field_10475189470356').val(mailId);
  });
}

 

If you have sometime can we connect through Zoom meeting to go through this code.

Exibir comentário · Publicado 10 de nov. de 2022 · Vamshi R

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Vamshi R comentou,

ComentárioHow to customize the theme of the help center

Ifra Saqlain I used the same code which you shared with me, but still its asking for your email address field. Below is the code which i used.

 

Exibir comentário · Publicado 09 de nov. de 2022 · Vamshi R

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Vamshi R comentou,

ComentárioWriting formulas

Hello Everyone, 

 How to display the last public comment made by the agent EVEN if there is other internal comment on the ticket after the public comment ?

Exibir comentário · Publicado 08 de nov. de 2022 · Vamshi R

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Vamshi R comentou,

ComentárioHow to customize the theme of the help center

Hi Ifra Saqlain 

   I just used below code and now i am able to hide Description and your email address field. 

var ticketForm = location.search.split('ticket_form_id=')[1];

if(ticketForm == 10322663005972) {
$('.form-field.request_description').hide(); // Hide description
$('.form-field.request_anonymous_requester_email').hide(); // hide your email address
$('#request_description').val('Description of Incident Activity'); // autofill description
$('#request_anonymous_requester_email').val('vamshi.r@pro-vigil.com'); // autofill your email address
}

But i have one more concern, how can i populate a custom ticket field data on your email address field. Below is the screenshot of the field which i need to populate.

 

Exibir comentário · Editado 08 de nov. de 2022 · Vamshi R

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Vamshi R comentou,

ComentárioHow to customize the theme of the help center

Ifra Saqlain I hope you can help me out on my issue. 

  • On our request page we have one field is hard coded in the script. Below highlighted field should be removed from this form.
  • I want hide Description field for only one form.

 

Exibir comentário · Publicado 07 de nov. de 2022 · Vamshi R

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Vamshi R comentou,

ComentárioWriting formulas

Hello Everyone, 

 

    Can someone please help on my requirement. I just want to get the last updated comment date & time on reports. Above metric which was provided is not working for me. 

Exibir comentário · Publicado 21 de set. de 2022 · Vamshi R

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Vamshi R comentou,

ComentárioBusiness rules

Hi, 
 
I am trying to create an automation, but i'm struck at once place. Below is my scenario.

  • I created 2 custom ticket fields and i want those 2 fields should be enable when we have more than 2 tickets created on same issue in a week. Can anyone assist me on this.

Exibir comentário · Publicado 19 de jul. de 2022 · Vamshi R

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Vamshi R comentou,

Comentário na comunidade Q&A - Apps and integrations

Any update on above request?

Exibir comentário · Publicado 14 de abr. de 2022 · Vamshi R

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