Ash
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Atividade mais recente por Ash-
Ash comentou,
This is needed.
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Ash criou uma publicação,
Banner notification at top of Agent Workspace
It would be grate if admins could add a banner at the top the page when we need to notify agents of something, I know there is the notification app but a hard coded banner would be much better in m...
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Ash comentou,
For anyone that needs the code, this worked for us: $(document).ready(function() { document.addEventListener('keydown', (e)=>{ if (e.which == 13 && e.target.id == "query") { e.preventD...
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Ash criou uma publicação,
Guide Search On Enter Key Disable Function
Is there is solution to disable the search on enter key press function within Zendesk Guide?Tried the below codes in our theme scripts but nothing seems to work: 1. // Submit search on in...
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Ash comentou,
There really needs to be a 3rd comment type brought into Zendesk where these fall into, Internal notes should just be for agents.Agents automatically see an Internal note and instinctively believe ...
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Ash comentou,
Zendesk we need an update.
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Ash criou uma publicação,
Phishing Warning for other Admins
We have seen a sharp increase in Phishing tickets into our Zendesk over the last few weeks.The latest scenario is where they set the reply to address using a legitimate system user.The from address...
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Ash comentou,
Flagging does not work correctly, we have seen this on a lot of phishing tickets lately where you are able set any reply to address even using a legitimate system user (even an admin) Zendesk will ...
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Ash comentou,
Is there a reason the pin feature was removed?Is the app button not able to change colour when there is a new unread message? Agents can easily miss notifications I think this would be a great feat...
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Ash comentou,
We are having the opposite effect from the last post, warnings are not clear enough for agents to see that the from and to address are different, the reply to address does not look to be part of an...