Ashley M
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Ashley M comentou,
+1 for this.
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Ashley M comentou,
+1 This should be a basic function within the tool.
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Ashley M comentou,
+1 on this. Any update?
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Ashley M comentou,
The email address should be included but also the agent should have the option to edit the linked comment to be able to remove any details if necessary, including the user name & email address.
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Ashley M comentou,
Ref; 10861990It would be grate that if the default group address automatically set when tickets are moved between groups as the app does not seem to do this.When a ticket is moved from group X into...
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Ashley M criou uma publicação,
Why are light agents searchable when creating a ticket?
As we know you can't assign tickets to light agents, but why is it you can search for them when creating a ticket, surely they should not be showing as an Assignee option if they can't actually be ...
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Ashley M comentou,
Does not seem to work in side conversations? You can still see all the groups.
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Ashley M comentou,
That does not work on these suspended tickets.
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Ashley M criou uma publicação,
Suspended due to Email as being from a system user whitelist
RespondidaHow can we whitelist a system user detection?We have semi automated emails which are sent into our Zendesk instance which require action from agents but they are being suspended which is slowing do...
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Ashley M comentou,
We have a issue when tickets are moved between groups example: Group A only has access to email address 1 Group B only has access to email address 2 Email it sent to group A but its meant for grou...