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Daniel Heard

Entrou em 16 de out. de 2021

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Última atividade em 19 de jun. de 2024

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Atividade mais recente por Daniel Heard

Daniel Heard comentou,

ComentárioMetrics, attributes, and filters

Hi, does this apply to the Zendesk chat bot or any other 3rd party chat bot?

Exibir comentário · Publicado 19 de jun. de 2024 · Daniel Heard

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Daniel Heard comentou,

Comentário na comunidade Developer - Zendesk APIs

Greg Katechis

Is there an update to this? Being able to update many users roles and access in one go via the API will be a really good addition.

Exibir comentário · Publicado 18 de jan. de 2024 · Daniel Heard

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Daniel Heard comentou,

ComentárioManaging your email
Detected as email loop If you receive a large number of emails from a single sender in a short period of time, those emails are suspended and the sender's address is blocklisted for one hour. This also happens to tickets that are sent from an address equal to your default Reply To address. Zendesk does not support the bulk creation of tickets via emails to Zendesk from the same sender. The API and Channels Framework are the only channels that support bulk creation of tickets.

Does this apply to emails that come from a user that is a light agent?

Also, will adding the email address to the allowlist get around the maximum of 20 per hour?

Exibir comentário · Editado 04 de set. de 2023 · Daniel Heard

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Daniel Heard comentou,

Comentário na comunidade Feedback - Voice (Talk)

Karen Hynes Is there an update to the open eap?

Exibir comentário · Publicado 11 de mai. de 2023 · Daniel Heard

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Daniel Heard comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

I woulde definitely not trust that app or link to it. The name alone suggests something is wrong with it.

 

Exibir comentário · Publicado 17 de abr. de 2023 · Daniel Heard

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Daniel Heard comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

There isn't an update to this specifically but the views limitation thread has an update: https://support.zendesk.com/hc/en-us/community/posts/4409217537050-Views-limitation

Exibir comentário · Publicado 27 de mar. de 2023 · Daniel Heard

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Daniel Heard comentou,

Comentário na comunidade Feedback - Chat and Messaging (Chat)

Sarah Darmawan

Are there any plans to look at this again? Having a lot of agents with the same name can be complicated to figure out who each person is.

Exibir comentário · Publicado 25 de ago. de 2022 · Daniel Heard

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Daniel Heard comentou,

ComentárioTicket basics

As others have said, the new position of the Macro selection is not good. I've posted on the announcemnt post also about this too: https://support.zendesk.com/hc/en-us/articles/4490336298266/comments/4504518153626

Exibir comentário · Publicado 31 de mar. de 2022 · Daniel Heard

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Daniel Heard comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

Apologies Jonathan, I only scanned through the names of people who have the title below their names.

Exibir comentário · Publicado 08 de mar. de 2022 · Daniel Heard

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Daniel Heard comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

Salvador Vazquez Jonathan March @...

Are there any updates to the views being increased to 20?

Exibir comentário · Publicado 08 de mar. de 2022 · Daniel Heard

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