Carrie Adkisson
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Carrie Adkisson comentou,
Hi Jenny Gillett, I would also love an update on this as we want to start a video consultation project very soon. As this was planned for 2022 and the year is almost over, is this available now? Th...
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Carrie Adkisson comentou,
Under 'Creating and editing tags in History' it states: Most agents do not have access to modify tags in History Is there a way to give agents permission to edit the tags in their own chat history ...
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Carrie Adkisson criou uma publicação,
Chat trigger metrics to measure efficacy
Feature Request Summary: I would like a native way to measure and compare the total number of times a chat trigger was fired with the number of times it led to an engagement. Currently I can only...
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Carrie Adkisson comentou,
I am also interested in an update on this. We are using Gather internally and our customer service team would like the ability to add wav audio clips to posts.
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Carrie Adkisson comentou,
Thank you Nicole, this would be a great feature, as we are trying to reduce all the group emails with these posts. Thank you for considering this feature request
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Carrie Adkisson comentou,
Is it possible to @mention a specified group instead of an individual? For example, if I wanted to make sure the whole agent team sees a specific post? Or do I have to @mention each individual? Tha...