Jonathan Perel

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Feature Request: Add "Changed", etc, trigger test for custom Drop-down ticket fields

They have a “Custom ticket field change events” in the Support App API, but no way to trigger on a changed custom menu field. Seems like some very basic missing functionality. I wouldn’t hold my br...

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• Jonathan Perel
• Criado 29 de outubro de 2023 04:48
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Ability to set Requester:Organization from Triggers

Another important feature which Zendesk won't implement.

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• Jonathan Perel
• Criado 18 de junho de 2022 21:48
• 1 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. I should be able to create a view for the tickets I'm CC'd on

This should be easy to implement. Not sure why it hasn't been done yet.

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• Jonathan Perel
• Criado 3 de março de 2022 22:17
• 1 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. I should be able to create a view for the tickets I'm CC'd on

upvote

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• Jonathan Perel
• Criado 7 de janeiro de 2022 19:13
• 2 votos

1. Comunidade
2. Zendesk Suite Q&A
3. Zendesk mobile app keeps logging me out

Any update? This is a serious issue for many of our support techs.

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• Jonathan Perel
• Criado 18 de outubro de 2021 15:28
• 0 voto