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Robert Kehoe

Entrou em 16 de set. de 2022

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Última atividade em 12 de fev. de 2025

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Robert Kehoe comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

+1 to John Lemon's comment.  Agents used to be able to see unassigned tickets in their groups in Agent Home and it was very helpful to them.  Hope this ability can be restored!

Exibir comentário · Publicado 12 de fev. de 2025 · Robert Kehoe

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Robert Kehoe comentou,

ComentárioCustomizing reports

Hello!  Can you explain where this is found?

  • Colors: Edit your chart text and result colors. If you are the account owner, you can set the default color in the Admin menu.

I'm looking for a way to change the default text color.  The standard light grey is low contrast and terribly hard for some people to read. 

Exibir comentário · Publicado 10 de fev. de 2023 · Robert Kehoe

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Robert Kehoe comentou,

ComentárioManaging your email

Is this still an issue almost two years later?  We're getting tons of customer emails routed into our Suspended Tickets.  That is a deal breaker for us.

EDIT: Adding the customer email to the Allow List appears to have fixed the problem for us.  But I'm still not clear why Zendesk started blocking the messages in the first place when we previously were receiving them.  Thanks for the reply Brett.

Exibir comentário · Editado 07 de nov. de 2022 · Robert Kehoe

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