Erin Daniels
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Atividade total51
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Atividade mais recente por Erin Daniels-
Erin Daniels comentou,
Adding a vote here for improving the word cloud feature. Currently ticket subjects need to match exactly in order to be counted, which is not helpful when our many agents have varied ways of docume...
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Erin Daniels comentou,
Hi Zendesk team, +1 to the need for this expanded article feedback feature. With just the down vote data, we are left wondering why a page was not helpful to users. We'd love to see a built-in op...
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Erin Daniels comentou,
Hi all, I'd like to add another vote for creating granular options for customizing Guide admin/manager roles and permissions. Our help center is managed by two teams: one oversees the internal know...
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Erin Daniels comentou,
Hello Zendesk, Is there a way to make some of our agents admins over only certain categories in our help center? We have some team members who oversee our internal articles and others who oversee ...
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Erin Daniels comentou,
Hello Zendesk, Is there a way to disable the email notification when an article needs to be verified? The "owner" of our articles is a user segment that includes the entire knowledge team, and we'd...