Mandy Howard
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Mandy Howard comentou,
From a customer support POV, I would like to have the capability to re-open a ticket and be able to reply to the original ticket without creating a new ticket. I follow up with each individual cust...
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Mandy Howard comentou,
Sound and visual cues are very important in the browser so as not to miss when a customer replies to an open ticket. With multiple open tickets, even if there is a sound notification, which ticket ...