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Vasil Kolev

Entrou em 11 de ago. de 2022

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Última atividade em 16 de ago. de 2024

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Atividade mais recente por Vasil Kolev

Vasil Kolev comentou,

ComentárioTicket customization

I've been sent an email that we'll be “upgraded” to agent workspaces between 28 and 30 of Oct. The order of messages is an issue that been raised multiple times, and if we have to upgrade to Enterprise to retain the functionality we use, we'll most probably just migrate away.

 

So if Zendesk has decided that any feature people need in their current product is going to move to a more expensive plan, I wonder how long until we have to pay extra for email.

Exibir comentário · Publicado 16 de ago. de 2024 · Vasil Kolev

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Vasil Kolev comentou,

ComentárioSetting up Agent Workspace

Just wanted to note, my ticket was updated and I was told that I can have a two-week extension on the switch to the interface, and that's basically it. I've reiterated my issues, and hope there'd be some change, and fixing the interface with greasemonkey or something similar might be harder than just migrating away.

Exibir comentário · Publicado 22 de ago. de 2022 · Vasil Kolev

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Vasil Kolev comentou,

ComentárioSetting up Agent Workspace

Hi Jonathan Aniano,

 

I also opened a ticket to stay at the old UI, and was switched to it pretty much with the response that we can't be given an extension, I hope to hear from the Zendesk team soon.

Exibir comentário · Publicado 20 de ago. de 2022 · Vasil Kolev

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Vasil Kolev comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

To add, following on a unanimous request from my whole team, we've reverted to the classic view, as people are finding the "agent workspaces" too cumbersome to use.

Exibir comentário · Publicado 19 de ago. de 2022 · Vasil Kolev

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Vasil Kolev comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

The composer box being on the bottom for us is becoming a deal-breaker, as this way you lose focus on all the context that's on top (requester, organization, etc.). Having the compose box on top and the newest messages on top was one of the things the classic interface got really right and I'd love to have again.

Exibir comentário · Publicado 11 de ago. de 2022 · Vasil Kolev

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