Kirill Akimov
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Kirill Akimov comentou,
It would be nice to add a possibility to track the ticket number where webhook fired. As now, the info about failed webhook is not enough for debugging.
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Kirill Akimov comentou,
Does anybody know any workaround? Our customer success managers ask for dashboard with all tickets where they are in cc and satisfying a few additional conditions which prevent from usage if user p...
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Kirill Akimov comentou,
Hey, Zendesk team!It would be really great to add this feature!+1
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Kirill Akimov comentou,
We also have the same issue, Zendesk team!
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Kirill Akimov criou uma publicação,
Numeric fields in Automation conditions
Hi Zendesk Team!Do you have in product roadmap a feature of usage numeric ticket fields in conditions of automations?
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Kirill Akimov comentou,
Hey Tipene, Thank you for the response, but in order tu build an app with similar functionality to the knowledge capture app, I need to know how the second one works. If you can share some tips, I...
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Kirill Akimov criou uma publicação,
Knowledge capture events
Hi!I need to implement am app which perform some actions after an article was linked or created within a ticket. The same as client.on('ticket.save' .... is there any similar event listener but o...
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Kirill Akimov comentou,
Hi!This feature is quite useful for us as well.
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Kirill Akimov criou uma publicação,
Additional filters for Audit log
ConcluídaHI!New Zendesk Feature “Audit logs” is super cool thing, and it lets me as an admin to track many traces of different activities in Zendesk instance. But sometimes there is a situation when somebod...
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Kirill Akimov comentou,
Hey everybody!Is there any info about the fate of this post? Does Zendesk have this feature request in its roadmap? I had the problem previously discussed when former admin had to transfer all dash...