Kirill Akimov
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Kirill Akimov criou uma publicação,
Context panel is closed during switching from apps to side conv (or any other tab in context panel)
Hi!I've noticed that if you have opened one of the following tab: Customer context, Knowledge Base etc. and you click Apps tab, then context panel switches normally from previous window to Apps. B...
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Kirill Akimov comentou,
Hi team!I've noticed a problem with a button “Download CSV” in Advanced Search app. It doesn't work, and I can't download a corresponding CSV when the search results are greater than 100.
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Kirill Akimov criou uma publicação,
Jira app -- link are copied to task description as plain text
Hi team!It would be nice to add the ability to parse links from the ticket's last comment when creating a Jira task. When the agent creates a Jira task via Jira App, he/she can click “Copy fields f...
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Kirill Akimov comentou,
Hi support team, I already created a ticket about this problem, and I was advised to leave feedback in the corresponding Article which mentioned in the initial comment
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Kirill Akimov comentou,
Hi!Found UI bug related to Side Conversation in context panel: Steps to reproduce: 1. Open side conversation tab 2. Open one of the email thread 3. Select “close tab” near submit button 4. Click “...
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Kirill Akimov criou uma publicação,
Salesforce app -- sync frequency
Hi dev team!We use Salesforce app for mapping contacts and assets from SFDC to Zendesk ticket. In some cases, the app takes around an hour for updating and finding corresponding asset. I think it s...
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Kirill Akimov comentou,
Hi Zendesk team!Can you share some plans for this beta requests list? And namely, if it's planned to add export functionality for customers, so that they could get all tickets in one file (CSV or E...
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Kirill Akimov comentou,
Hi Zendesk Team!It would be also nice to make feasible style formatting of request list. As I see so far, the element is closed, and we can't do anything to it:
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Kirill Akimov criou uma publicação,
Drag and drop files to comment composer when Side Conversation is opened
Hi!We've noticed an unexpected behaviour in Agent workspace interface: If the side conversation application is open, but the comment composer is in the focus, then when you drag and drop a file, i...
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Kirill Akimov comentou,
Hi Zendesk team!Can you share some plans for this beta requests list? And namely, if it's planned to add export functionality for customers, so that they could get all tickets in one file?Another t...