Kirill Akimov

1. Comunidade
2. Feedback - Admin Center

Hi Zendesk Team!Do you have in product roadmap a feature of usage numeric ticket fields in conditions of automations?

• Kirill Akimov
• Criado 28 de novembro de 2022 11:57
• 1 seguidor
• 0 comentário
• 2 votos

1. Comunidade
2. Zendesk Apps Framework (ZAF) Q&A

Hi!I need to implement am app which perform some actions after an article was linked or created within a ticket. The same as client.on('ticket.save' ....   is there any similar event listener but o...

• Kirill Akimov
• Criado 2 de novembro de 2022 12:55
• 3 seguidores
• 3 comentários
• 0 voto

1. Comunidade
2. Feedback - Admin Center

HI!New Zendesk Feature “Audit logs” is super cool thing, and it lets me as an admin to track many traces of different activities in Zendesk instance. But sometimes there is a situation when somebod...

• Kirill Akimov
• Criado 25 de outubro de 2022 13:18
• 2 seguidores
• 2 comentários
• 1 voto

1. Comunidade
2. Feedback - Help Center (Guide)

Hi Zendesk Team!Our customers who create a lot of tickets complained that they need the option of choosing the number of tickets they can view simultaneously on one page. The feature they want is a...

• Kirill Akimov
• Criado 24 de fevereiro de 2022 09:21
• 1 seguidor
• 0 comentário
• 2 votos

1. Comunidade
2. Feedback - Help Center (Guide)

Hi, Zendesk Team!There is a setting in Zendesk called “Ask users to register”. But it still allows them to submit a web form with a request, and then they will receive an email with a registration ...

• Kirill Akimov
• Criado 22 de fevereiro de 2022 06:29
• 1 seguidor
• 0 comentário
• 2 votos

1. Comunidade
2. Feedback - Ticketing System (Support)

Hi Zendesk Team!Do you have on your radar a feature that allows end-users to delete attachments that were sent by them in their tickets?

• Kirill Akimov
• Criado 18 de fevereiro de 2022 15:32
• 1 seguidor
• 0 comentário
• 2 votos

1. Comunidade
2. Feedback - Help Center (Guide)

Hi Zendesk Team!Have you on your radar, a feature that lets end-users edit ticket fields (that are visible to them) in their view on the Help Center?

• Kirill Akimov
• Criado 9 de fevereiro de 2022 12:40
• 5 seguidores
• 3 comentários
• 3 votos

1. Comunidade
2. Feedback - Ticketing System (Support)

Hi!In the desktop version of Zendesk I am able to hide ticket fields via 3rd party app. But these fields can be easily accessed in Mobile Support App by agents. Is it possible to add this feature t...

• Kirill Akimov
• Criado 14 de janeiro de 2022 14:45
• 2 seguidores
• 0 comentário
• 1 voto