Johnny J

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Automatically offer macro

Hi Dave, OK, I get it, we already have that set up, but I just wanted this to go the other way. Hope this something Zendesk might later provide as a feature. Thanks again:)

• Visualizar comentário
• Johnny J
• Criado 22 de julho de 2022 07:40
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Automatically offer macro

Hi Trudy Slaght thanks for your suggestion:) Apologies, if I wasn't clear enough. What we're attempting to do is have an agent (Full/light) manually enter the assignee of a group into the "Assignee...

• Visualizar comentário
• Johnny J
• Criado 22 de julho de 2022 05:55
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A
3. Automatically CC someone when a specific request type is selected

Thanks Tipene, I've tried that but it is not working for me. I have raised a separate ticket for the Support team to review. Can you please help in achieving this with Javascript/custom coding inst...

• Visualizar comentário
• Johnny J
• Criado 7 de julho de 2022 12:41
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Restriction on Spreadsheet columns

great, thanks Amisha Sharma

• Visualizar comentário
• Johnny J
• Criado 6 de julho de 2022 08:47
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A
3. Automatically CC someone when a specific request type is selected

Hi Tipene, Thanks for your response. Yes, I initially tried using triggers, but there's no option to "Add CC" and it only allows us to set "Email user" as an action. We want to automatically add a ...

• Visualizar comentário
• Johnny J
• Criado 6 de julho de 2022 08:45
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A
3. Extra spaces on the request form

Hi Ifra Saqlain Great, thank you very much for your help. 

• Visualizar comentário
• Johnny J
• Criado 24 de junho de 2022 13:46
• 0 voto