Philip MacCabe

Agreed it is frustrating you can aggregate Incidents by Problem Ticket ID but not just see the incident count as a value of the Problem ticket itself, along with its Subject & other fields in Explore, given you do see it looking at the Problem ticket in Support. Maybe there is a way to make that a calculated metric I'm not seeing. It would be nice if it was just included somehow as the system obviously calculates it for you when you load an individual one in ZD Support.