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Andrew Melvin

Entrou em 25 de jan. de 2022

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Última atividade em 23 de mai. de 2024

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Andrew Melvin comentou,

ComentárioMetrics, attributes, and filters

We have several reports that now have  Standard Calculated Metrics with the  error “The type of the element VALUE(metric name inserted) is unknown. Contact Zendesk Support”. What does this mean and how do we fix it?

Exibir comentário · Publicado 23 de mai. de 2024 · Andrew Melvin

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Andrew Melvin comentou,

Comentário na comunidade Q&A - Tickets and email

We are experiencing the same issue. It started a few weeks ago. @mentions randomly not loading as ticket followers. We've had several instances where light agents have not received responses (via Internal comments) and are having to chase up. I've instructed my agents to check that @mentions are being added as followers, but may have to advise them to stop using @mentions until the issue is resolved.

Exibir comentário · Publicado 25 de jan. de 2022 · Andrew Melvin

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