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Jean Larkin
Entrou em 31 de mar. de 2022
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Última atividade em 01 de abr. de 2022
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Jean Larkin comentou,
Hi!
I am having a serious issue with the default settings of translations. We currently have 16 categories & 16 sections.
8 in English and 8 in Spanish.
We are a bilingual team- we manually write the articles with screenshots in each language (our platform exists in Spanish & English).
When I write one in English for example, and select category/section/tags etc then click to create a translation... it auto saves it to the same category/section.
If you try to move the translation to the Spanish category/section -- it warns you and then moves the English version to the spanish category/section as well.. making it an orphan article and it doesn't show in our help page.
This is incredibly frustrating and I need a solve ASAP.
Please help.
Exibir comentário · Publicado 01 de abr. de 2022 · Jean Larkin
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Jean Larkin comentou,
Hi everyone.
Has anyone else had the issue of orphan articles due to manual translations? My team operations and offers help in English and Spanish.
We have all Categories (and 1 section per category) in Spanish and English. However by default, when you "add translation" to an article, the "category/section" is in the original language.
When I write an article in English, appropriately categorize it, and then translate it into Spanish, the Spanish article is put in an English category (and thus is not visible as Zendesk doesn't show a Spanish article in an English category). When I go in to just edit the Spanish one and change the Category to the Spanish Category... it says "this will affect all translations" -- and then it moves the English article to Spanish, rendering it orphan.
This makes absolutely no sense to me, as the point of a translation is to live in a separate different language category/section.
Help!!!
Exibir comentário · Publicado 31 de mar. de 2022 · Jean Larkin
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