Trudy Slaght
-
Atividade total167
-
Última atividade
-
Membro desde
-
Seguindo0 usuário
-
Seguido por0 usuário
-
Votos94
-
Assinaturas29
Visão geral da atividade
Atividade mais recente por Trudy Slaght-
Trudy Slaght comentou,
Is there a way to exclude certain help center articles from being the main source, or to rank support articles to make them more likely to pull from?Use case: All of our products require installat...
-
Trudy Slaght comentou,
Amon Wong and Crystal Bustil - draft mode is present in the agent workspace now and if it is turned on, then you can have the default set to be public reply and then enable draft mode. The icon is ...
-
Trudy Slaght comentou,
What about those who aren’t using omnichannel because the omnichannel issues made it impractical? (First person online getting flooded with messaging tickets from overnight is an absolute deal brea...
-
Trudy Slaght comentou,
I see now there is an update - thank you. I'm glad to hear that the MAU pricing won't be implemented this year. Will you please pin the update (and future updates) the same way the July 27 update w...
-
Trudy Slaght comentou,
It's been almost a month since the last update. While I haven't posted on this thread, I've been monitoring it. The unpredictability of pricing and the extremely low cap after the amount of marketi...
-
Trudy Slaght comentou,
Hi Rohan Gupta, Thank you for the response. We disabled omnichannel routing as it was causing a workload imbalance and was not functional for our team. The great benefit of focus mode is that smal...
-
Trudy Slaght comentou,
We have gotten around this temporarily by using work time SLA on messaging conversations along with a tag that gets added if the conversation switches to email - at which point the SLA switches to ...
-
Trudy Slaght comentou,
Hi Jen C - it is not working for us. Authenticated users come in without a name or email address, although the authentication is working based on the end user not being asked to enter their name or...
-
Trudy Slaght comentou,
No fix or workaround other than after you've embarrassed yourself enough times, you become paranoid about messaging conversations and double (or triple) check before you start to type a reply.I hav...
-
Trudy Slaght comentou,
For those who found alternatives, will you please share what you used instead of this? It appears the email issue isn't going to be resolved soon and I don't see the value in this if we lose the fa...