
Matt Farrington-Smith
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Matt Farrington-Smith comentou,
Hey Dane Heather Rommel - do you good folks have any suggestions for my use case here?I want to set up a chat rescuer for customers who have been sat idle in the chat. So our agents have sent a mes...
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Matt Farrington-Smith comentou,
Hey SERVILLAT Julien did you manage to get this set up and working?@... we were told this wasn't possible, so am getting conflicting information...
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Matt Farrington-Smith comentou,
Hi Aimee Spanier Hiedi Kysther we're trying to create a welcome greeting but there seems to only be a placeholder for the visitor's name (and not the agent). How do we add that?
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Matt Farrington-Smith comentou,
Thanks Brett Bowser - we are on the Enterprise Suite, so surely our Sandbox (Premium) should be the same?
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Matt Farrington-Smith comentou,
Bumping my reply Brett Bowser for visibility.I've also noticed the following is missing: In your Chat dashboard, go to Settings > Widget and click the Forms tab.
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Matt Farrington-Smith comentou,
Thanks Brett BowserNo dice! (Should it matter if I'm using my Premium Sandbox)? I would still expect all of the settings etc. to show here.
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Matt Farrington-Smith comentou,
Hi Aimee Spanier @... - I think this part is also outdated. I can't see the settings mentioned under the To configure ticket creation section.Any ideas where it moved to?I'm also missing "History" ...
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Matt Farrington-Smith comentou,
Hi Jennifer Rowe @... any idea why our agents are suddenly unable to add orgs to a user profile? I've assumed the roles of the agent(s) affected and observed it happening too. You can search for an...
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Matt Farrington-Smith comentou,
Hi Erin O'Callaghan Alex Zheng - wonder if any of you folks could help with a similar query... My company is moving our fiscal year from Jan-Dec, to Feb-Jan - this creates a number of difficulties ...
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Matt Farrington-Smith comentou,
Hey Ryan Mumby on the off chance you see this - what did you end up doing? I have a similar situation and ZD even told me it's not possible. If this know this then why!?