Matt Farrington-Smith

1. Chat
2. ...
3. Best practices and recipes
4. Recipe: Send messages to your customers waiting in the queue

Hey Dane Heather Rommel - do you good folks have any suggestions for my use case here?I want to set up a chat rescuer for customers who have been sat idle in the chat. So our agents have sent a mes...

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• Matt Farrington-Smith
• Criado 19 de outubro de 2022 14:46
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1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Setting up the search crawler

Hey SERVILLAT Julien did you manage to get this set up and working?@... we were told this wasn't possible, so am getting conflicting information...

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• Matt Farrington-Smith
• Criado 16 de setembro de 2022 12:00
• 0 voto

1. Chat
2. ...
3. Best practices and recipes
4. Setting up shortcuts and departments to optimize agent efficiency

Hi Aimee Spanier Hiedi Kysther we're trying to create a welcome greeting but there seems to only be a placeholder for the visitor's name (and not the agent). How do we add that?

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• Matt Farrington-Smith
• Criado 3 de agosto de 2022 17:10
• 0 voto

1. Apps and integrations
2. ...
3. More integrations
4. Setting up live chat in Zendesk Support (standard agent interface)

Thanks Brett Bowser - we are on the Enterprise Suite, so surely our Sandbox (Premium) should be the same?

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• Matt Farrington-Smith
• Criado 27 de junho de 2022 16:09
• 0 voto

1. Apps and integrations
2. ...
3. More integrations
4. Setting up live chat in Zendesk Support (standard agent interface)

Bumping my reply Brett Bowser for visibility.I've also noticed the following is missing:  In your Chat dashboard, go to Settings > Widget and click the Forms tab.

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• Matt Farrington-Smith
• Criado 23 de junho de 2022 10:41
• 0 voto

1. Apps and integrations
2. ...
3. More integrations
4. Setting up live chat in Zendesk Support (standard agent interface)

Thanks Brett BowserNo dice! (Should it matter if I'm using my Premium Sandbox)? I would still expect all of the settings etc. to show here.

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• Matt Farrington-Smith
• Criado 14 de junho de 2022 10:03
• 0 voto

1. Apps and integrations
2. ...
3. More integrations
4. Setting up live chat in Zendesk Support (standard agent interface)

Hi Aimee Spanier @... - I think this part is also outdated. I can't see the settings mentioned under the To configure ticket creation section.Any ideas where it moved to?I'm also missing "History" ...

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• Matt Farrington-Smith
• Criado 10 de junho de 2022 15:18
• 0 voto

1. Agent guide
2. Customer management and profiles
3. Managing users in multiple organizations

Hi Jennifer Rowe @... any idea why our agents are suddenly unable to add orgs to a user profile? I've assumed the roles of the agent(s) affected and observed it happening too. You can search for an...

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• Matt Farrington-Smith
• Criado 26 de maio de 2022 11:50
• 0 voto

1. Explore
2. ...
3. Setting up Explore
4. Setting the start of the week for reports and filters

Hi Erin O'Callaghan Alex Zheng - wonder if any of you folks could help with a similar query... My company is moving our fiscal year from Jan-Dec, to Feb-Jan - this creates a number of difficulties ...

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• Matt Farrington-Smith
• Criado 19 de abril de 2022 10:58
• 0 voto

1. Comunidade
2. Feedback - Reporting and analytics (Explore)
3. DATE_DIFF() should return only time differences within business hours

Hey Ryan Mumby on the off chance you see this - what did you end up doing? I have a similar situation and ZD even told me it's not possible. If this know this then why!?

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• Matt Farrington-Smith
• Criado 11 de março de 2022 15:23
• 1 voto