Stacy Robinson
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Atividade mais recente por Stacy Robinson-
Stacy Robinson comentou,
We were just talking about this. It would be great if a group/team could be the owner of an article for all the reasons Ryan mentioned above.
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Stacy Robinson criou uma publicação,
Custom Field Filtering
I have a use case where one of my organizations needs to be "split" into separate field units. For example Customer A has 55 field offices around the globe. They would like each user grouped by the...
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Stacy Robinson comentou,
I choose the advanced search app because it is more user-friendly to our agents. When it works and pulls the results it's great! The problem I am finding is it isn't always accurate. This is a good...
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Stacy Robinson comentou,
Do side tickets count against our first response SLA?
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Stacy Robinson comentou,
App doesn't appear to pull in all the results. I wanted to get a list of group members and some groups came up as no results found which I know is incorrect.
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Stacy Robinson comentou,
There appears to be a bug. We are unable to select suspend by clicking the circle.
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Stacy Robinson comentou,
Thank you so much for this! This makes our workflow so much better. No more need to create triggers using tags and such so light agent tickets reopen.
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Stacy Robinson comentou,
I understand limiting the light agents activity, but I don't think it is unreasonable for admins to be able to create triggers/automations to improve workflow for the light agents. It would make th...
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Stacy Robinson criou uma publicação,
Answerbot: Tickets auto-solving without customer choosing article
RespondidaDoes anyone have an issue with emails that get auto-solved without recipient clicking yes this solved my issue or selecting an article? We have had several where customers have said they didn't cli...
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Stacy Robinson comentou,
My sync has stopped once again. Does anyone have any idea why this keeps happening? I don't have any errors or warnings in the log.